Operations Manager/Staffing – UpSpire
Presbyterian Night Shelter is known for serving the homeless in greatest need: those who have no other places to go. Those who present the greatest challenge to our community are welcome here. As the largest homeless shelter in Tarrant County, we serve approximately 1,000 men, women and children each night.
Presbyterian Night Shelter staff members strive with mutual respect and compassion to serve with integrity, taking responsibility for our actions to foster hope in the journey from homeless to home.
Job Summary
The Business Operations Manager for Staffing is responsible for overseeing the daily operations and employee activity for all social enterprise staffing contracts. Provide administrative support to the Director of Operations and Assign tasks to staff based on job requirements or special assignments
- Help execute and implement new policies and procedures for all staffing contracts
- Log arriving and departing employees in a timely, friendly and efficient manner
- Field calls and texts from employees regarding daily attendance
- Consistently deliver high levels of customer service
- Responsible for initial and ongoing customer/contract acquisitions
- Send reports as required by contracts to customers
- Comprehensive understanding of scheduling, hiring, conflict resolution, and employee management
- Effective time management and ability to work independently at a fast pace with high volume of employees
- Evaluate and identify areas for improvement and efficiency in daily operations
- Conduct site visits and safety checks as needed
- Assist in maintaining and dispatching fleet records for employee pickups, drop-offs, vehicle maintenance, and cleaning
- Evaluate and identify areas for improvement and efficiency in daily staffing operations
- Manage special projects and other duties as assigned
Qualifications
Three years’ supervisory experience.
Ability to communicate effectively in written and oral form.
Ability to document incidents legibly.
Ability to maintain agency and customer confidentiality and privacy.
Must be proficient in basic Microsoft Office products, including Word and Excel.
Must have valid driver license and proof of liability insurance.
This is a full-time salaried position, with benefits. If interested in this position please send your resume by e-mail to lahmed@journeyhome.org No phone calls please.
Presbyterian Night Shelter is an Equal Opportunity Employer
