Manager, Greater Grounds Coffee Shop
At Greater Grounds Coffee Shop, every cup served fuels something bigger than caffeine. We are part of the Greater Good Collective, a family of social enterprises launched by Presbyterian Night Shelter, a nonprofit leader in homeless services in Tarrant County, to create dignified jobs, provide workforce training, and open doors to economic independence for individuals overcoming homelessness and other barriers to employment.
Job Summary
As Manager of Greater Grounds, you won’t just oversee daily café operations — you will lead a mission-driven team where baristas gain skills, guests experience exceptional hospitality, and every sale contributes to life-changing opportunities. This is a role for someone who thrives on operational excellence while finding purpose in people development, community connection, and building a business that matters.
The Manager of Greater Grounds Coffee Shop oversees daily operations, financial performance, and staff leadership while advancing the Greater Good Collective’s mission of employment training, economic empowerment, and community connection. This position ensures the coffee shop operates profitably, delivers exceptional guest experience, and fosters a supportive work environment for employees, including individuals overcoming barriers to employment. The Manager ensures compliance with health, safety, and food service standards, while promoting a welcoming, inclusive environment.
Essential Duties and Responsibilities
• Lead and mentor baristas and staff, fostering a positive and supportive work culture.
• Ensure high-quality customer service and consistent product delivery.
• Oversee daily operations including scheduling, inventory, ordering, and cash handling.
• Manage financial performance: monitor sales, control costs, and meet revenue targets.
• Support employment training programs that build transferable workforce skills.
• Recruit, hire, train, and develop staff, including individuals overcoming barriers to employment.
• Collaborate with Greater Good Collective leadership on community engagement and marketing.
• Ensure compliance with health, safety, and nonprofit enterprise standards.
• Model and reinforce values of hospitality, dignity, and empowerment.
Qualifications
- 3+ years of café, retail, or food service management experience.
- Proven leadership and coaching skills; experience working with diverse or vulnerable populations preferred.
- Strong financial and operational management skills, including budgeting, scheduling, and inventory control.
- Excellent communication and customer service abilities.
- Passion for mission-driven enterprise and community impact.
- Texas Food Handlers Card License
- Valid Texas driver’s license required and proof of auto liability insurance.
This is a full-time salaried position with a comprehensive benefits package designed to support your well-being. If interested in this position, please send your resume and cover letter by e-mail to bclark@journeyhome.org No phone calls please.
Presbyterian Night Shelter is an Equal Opportunity Employer
